SMART
CONSUMERS
An Educated Consumer!
Is the best kind of consumer.#1) Consumer Research
Research the contractors that are bidding on the work. Below will be some various links with brief instructions on what to expect. You need to take the time to research who you are doing business with.

Ohio Attorney General
You can gain some valuable insight regarding Basement Waterproofing Contractors by using this resource. What you might consider to be a reputable contractor, may very well have a questionable report.
We have made it easy for you to "Search Consumer Complaints".
When you click on the link below, You will see an area that says "Company Name". Fill in that area and hit Search. Once the results are displayed, click on the "Select" link with the contractors name and the full detailed results will be displayed.

Better Business Bureau
If you have never used the BBB website, you may be asked to supply your zip code and that will put you in touch with your local BBB.
*Keep in mind that when you are researching a contractor, you will get the best results using the contractors local BBB.
GOOGLE REVIEWS
Make sure to read the reviews, not just the Good ones, read the bad ones and see how the company replied and handled the customer service end of the business.
HERE ARE A FEW B-DRY® SYSTEM CLEVELAND GOOGLE REVIEWS
#2) Contractors that have a lowest price guarantee.
Quality of Product + Customer Services = $ Price
Folks, a contractor can't offer the highest quality installation, the most outstanding customer service, and the lowest cost all in the same package. Normally a contractor that is guaranteeing the lowest cost is not offering the customer an apples to apples installation.
Some of the cost cutting techniques!
- Inferior materials
- No office staff in place to offer customer service should any questions or issues ever arise.
- Low cost, inexperienced employees. Temporary help!
- Customer responsible for all city permits
- The electrical work that is required is at the customers expense.
- No 24 hour answering service to contact company.
Now, that is just touching the surface on how they cut corners.
There are at least three of our local competitors that are working on their third company. These are the contractors that offer a lower than average cost. They run their business for 3 -5 years and after the complaint volume and liability for warranty is overwhelming, they just shut the doors, move to the next building over in the industrial parkway, change the name and Presto! They have a new company with a clean slate and their existing customer base has no warranty at all. (but the customer will have the Peace of mind to know they saved $300.00) Not fair, but true.